Last updated: 18 December 2025
This Privacy Policy explains how DMR Homes (“we”, “us”, “our”) collects, uses, stores and shares personal information when you visit our website or contact us.
This policy applies to our website dmrhomes.co.uk (and any pages and forms on it), and to enquiries you make by phone, email or other channels.
1) Who we are and how to contact us
DMR Homes operates from:
DMR Homes (DMR Building Service LTD)
48 Avenue Road, Bexleyheath, Kent, DA7 4EG
Phone: 0208 306 4603
Email: info@dmrbuildingserviceltd.co.uk
We provide property/building services including renovations and new-build work in London and the South East.
If you have any questions about this policy or want to exercise your data protection rights, please contact us using the details above.
2) Data protection laws we follow
We process personal data in line with:
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- the UK General Data Protection Regulation (UK GDPR); and
- the Data Protection Act 2018.
3) Personal information we collect
A) Information you give to us
You may provide personal information when you:
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- submit a website enquiry form (for example: first name, last name, email address and your message);dmrbuildingserviceltd.co.uk
- call, email, or message us;
- request a quote, site visit, or consultation;
- become a customer and we need information to plan and deliver works.
This can include:
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- contact details (name, email, phone number, address);
- information about your property, project requirements, budgets and timelines;
- correspondence (emails/messages and notes of calls);
- billing details and invoicing information (where applicable).
B) Information we collect automatically (website usage)
When you use our website, we (and our service providers) may automatically collect:
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- IP address (and approximate location derived from it);
- device and browser information;
- pages viewed, clicks, and referring pages;
- cookie identifiers and similar online identifiers.
See our Cookie Policy for more on cookies and similar technologies.
4) How we use your information (and our lawful basis)
We only use personal data where the law allows us to. The main purposes and lawful bases are:
Responding to enquiries and providing quotes
What we do: respond to your messages, arrange site visits, provide quotes and answer questions.
Lawful basis: legitimate interests (running our business and responding to requests) and/or taking steps to enter into a contract.
Delivering services and managing projects
What we do: plan, schedule and deliver building works; communicate about progress; manage suppliers/subcontractors where needed.
Lawful basis: performance of a contract.
Admin, payments and accounting
What we do: raise invoices, process payments, maintain business records.
Lawful basis: performance of a contract and/or legal obligation.
Health & safety, quality, and resolving issues
What we do: manage safety and compliance, handle snagging, complaints, and any disputes.
Lawful basis: legitimate interests and/or legal obligation.
Improving our website and measuring performance
What we do: understand how people use our site and improve content, usability, and performance.
Lawful basis: consent (where cookies/analytics are used that are not strictly necessary).
Marketing (where you agree, or where permitted)
What we do: send updates or information about our services.
Lawful basis: consent (and you can opt out at any time).
Opt-out: you can unsubscribe from marketing emails (if applicable) or email us asking to stop.
5) Who we share your information with
We may share your personal information where necessary with:
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- Service providers who help run our business and website (for example hosting, IT, email and security providers);
- Professional advisers (for example accountants, insurers, solicitors) where needed;
- Subcontractors and trades involved in your project (for example electricians/plumbers), but only the details they need to do their work;
- Banks/payment providers (where applicable) to process payments;
- Regulators, law enforcement, courts or others where we are legally required to do so.
We do not sell your personal information.
6) International transfers
Some of our suppliers (for example website/IT providers) may process personal data outside the UK. If this happens, we will take steps to ensure appropriate safeguards are in place (for example UK adequacy regulations or approved contractual protections).
7) How long we keep your information
We keep personal data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Typical retention periods may include:
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- Enquiry records: kept for a reasonable period to manage the enquiry and follow-up.
- Customer/project records and invoices: commonly kept for several years to support tax, accounting, warranty and legal obligations.
Exact retention depends on the nature of the information and why it was collected.
8) Your rights
You have rights under UK GDPR, including:
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- the right to access your personal data;
- the right to correct inaccurate data;
- the right to request deletion (in certain circumstances);
- the right to restrict or object to certain processing;
- the right to data portability (in certain circumstances);
- the right to withdraw consent at any time (where we rely on consent).
To exercise your rights, contact us using the details in section 1.
9) Security
We use appropriate technical and organisational measures designed to protect personal information. No website or system is 100% secure, but we work to reduce risks and limit access to personal data.
10) Children
Our services and website are not intended for children, and we do not knowingly collect personal data from children.
11) Links to other websites
Our website may include links to third-party websites (for example social platforms). Those sites have their own privacy policies and we are not responsible for their content or privacy practices.
12) Complaints
If you have concerns, please contact us first and we’ll do our best to put it right.
You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).
13) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was most recently revised.